Local Number Portability FAQ

Have questions? No problem, find your answer below:

 

Click here for the Number Transfer application form.

 

What Is Local Number Portability?

Local Number Portability (LNP) is new to Bermuda and allows customers with telephone services to retain their existing telephone numbers when switching from one provider to another.

When Does “Porting” Become Available?

“Porting” or the transfer of a phone number between mobile carriers became available on March 3, 2014.

Can I Transfer My Number From Bermuda Telephone Company (BTC) To A Mobile Carrier?

As soon as this becomes available, we will make the necessary announcements and update this space.

How Do I Transfer My Number?

Contact the carrier you wish to transfer service to. That carrier will submit a request to your current carrier. You will then be contacted by the new carrier with either an approval or declined response. If approved, you will have 5 business days to visit your desired carrier’s retail location to activate service. If your request has been rejected you must contact your old carrier to clear any items that lead to the request decline. Unless your account balance is not current there is no need to contact your existing carrier.

Is There A Fee To Transfer My Number?

No, transferring your number is a free service.

How Long Will The Process Take?

The entire process may take up to 7 days. Please allow 2 business days for the approval steps to be completed. Once you receive notification that your request has been approved, you will have 5 days to activate service with your new carrier. If your old carrier declines your request based on the approval criteria, you must contact your old carrier to resolve any issues. Once resolved if you still wish to transfer your service and the number a new request will need to be resubmitted.

What If I Only Want To Transfer Some Of The Phone Numbers On My Account?

Yes that is possible. Provide the new carrier with only the phone numbers you want to transfer.

I Want To Transfer My Prepaid Number. Will My Account Balance Be Moved Over?

Account balances and remaining voice, SMS or data on your prepaid account balance will be lost upon transferring services. As part of the transfer One Communications is happy to place a one-time credit on your account up to a maximum of $25.

Will My Voice And/Or Data Plans Along With Added Service Features Be Transferred When I Port My Number?

No. These services will not be transferred and you will need to set them up again with your new carrier. The new operator may not offer exactly the same price plans and services. This should be checked before changing carriers.

Do I Need To Back Up The Files On My Device Before Activating Service With One Communications?

You will be receiving a new SIM card from us at no extra charge upon activation. Your old SIM will be deactivated. To ensure you retain items associated with your number:

  • Back up all contact information that are saved to your SIM by downloading them onto a computer or directly onto your device.
  • Read any unread SMS messages
  • Send any unsent SMS messages
  • Listen to any unheard voice messages

Will I Lose My Apps?

Apps normally save to the device as a default with a secondary option to save to the memory card. Only items saved to the SIM are at risk since your old SIM will be deactivated. A new SIM card will be provided to you at no charge.

Do I Have To Purchase A New Mobile Phone If I Have A Locked Phone?

If your device is currently locked, your current cellular phone carrier will unlock your phone free of charge and your current phone can then be used.

Am I Obliged To Pay My Early Termination Fee If I Am Still Under Contract?

It will be your responsibility to review your existing contract with your current carrier. You will need to fulfill any contractual obligations including payment of early cancellation fees to your old carrier (if applicable). Provided that your payments are up to date, your remaining balance can be paid in full after the number transfer has taken place. It is your responsibility to pay your old carrier’s invoices.

What Will I Need To Bring With Me To Activate Service With My New Carrier?

You will need:

  • Your most current bill
  • Your device for number verification purposes
  • Your photo I.D.
  • A valid credit card in your name
  • Remember, you must be the authorized account holder to complete the porting process.

Will I Experience A Disruption In Service When I Transfer My Number?

Not necessarily. Our goal is to make this process as seamless as possible for you. Once you have visited our store to complete the activation process, you will be provided with detailed instructions from our Customer Care representatives.

What If I Want To Transfer My Number And Service Back To My Original Carrier?

Your number will be reserved with the original carrier for 12 months from the date you transferred.
You would follow the same process to transfer back services.

What Happens If I Miss The 5 Day Timeframe To Activate My New Service?

The process will need to start over again if you are unable to activate your device within 5 days of your approval. It is recommended that submitting your port request be done during a time that is fairly flexible for you.