Upgrade to FibreWire

FibreWire TV Upgrade to FibreWire TV

A new world of entertainment is only a few steps away.


Prep Your Home

Follow these steps to get your home ready for a great TV experience.

  • FibreWire TV is fully optimised when paired with our FibreWire Internet service. Talk to us about how you can upgrade your Internet today.
  • Get reacquainted with your WiFi network and passwords. This will come in handy when setting up your OneBox. If you’ve forgotten your WiFi password, visit us online for support.
  • If WiFi connectivity throughout your home has been a challenge, now is the time to explore our OneHome WiFi solution.

Visit Our Upgrade Locations

We want your upgrade to OneBox to be a smooth one. Our team will be contacting you by email or phone to advise you when to visit one of our Device Upgrade locations. To complete the upgrade, we ask that you bring the following items with you:

  • Government Issued Photo ID (Valid Driver’s License, Passport, Voter Card). Individual conducting the exchange must be the current account holder on file.
  • All current cable boxes and their power cords. One Communications will be disposing of these using proper e-waste management guidelines.
Cable Box Upgrade Locations & Hours

Self-Installation. It’s Easy!

Follow our step-by-step Setup Guide to install your OneBox. Our Welcome Kit includes instructions on how to install your new OneBox, how to use your new Remote Control, a handy User Guide with details on popular features, and a new Channel Guide – with listings both alphabetically, and by package.


TV for All Your Devices

Enjoy FibreWire TV on more screens with our FibreWire TV App.

  • Download and install your FibreWire TV App on your smartphone and/or tablet.
  • Register your account here.
  • From a PC or Laptop, log on to your computer and visit our streaming link to view programming.