COVID-19 Protocols - Retail Operations

In accordance with the government guidelines, our Retail store locations and Payment Centre will operate as follows: 

Retail Locations:

Church St., Hamilton – open Monday to Saturday, 9am - 5pm

Curbside Pickup at 30 Victoria St. - available Monday to Saturday, 9am - 5pm. Confirmed preorder collections only.

Victoria St. Payment Centreopen Monday to Friday, 9am - 5pm

Heron Bayclosed.

St. George’s closed.

 

 

Kiosk Locations:

Victoria St. Payment CentreInternal kiosk available Monday to Friday, 9am - 5pm. External kiosk available 24/7

Heron Baynow available.

St. George’s – unavailable as of Monday, March 23rd

Church St., Hamilton – unavailable as of Monday, March 23rd

 

Eliminating cash transactions will significantly help everyone avoid spreading the virus. Therefore we strongly encourage you to use our suite of electronic and automated options as detailed below:

My Account Portal – Register your accounts at my.onecomm.bm to our secure online account management tool. View your invoices, and complete credit card payments that post directly to your account without delay.

MyOne App – Download our app for both iOS and Android devices. Search for ‘My One Self Care’ in the Apple Store, and ‘My One’ in Google Play.

Auto-Debit Payments – Contact our Customer Care Centre to add this detail to your account(s) for convenient, automatic monthly payments. Dial 700-7000 for assistance.

Customer Care – Dial 700.7000 to pay with a debit/credit card using our automatic payment system.

Online Banking – Set up One Communications Ltd. as the vendor, then enter your account number. Once this has been completed, payments may be transferred. Please allow approximately 3 business days for the transaction to post to your One Communications account.

Kiosks – Although our kiosks are available to process cash payments, cards are also accepted and preferred. We encourage all customers to use the alternatives listed above. As a reminder, we have increased our efforts by cleaning the kiosks. Limiting usage will also be helpful.

 


Residential


Phone

Customer Care Centre: 441.700.7000   7am-1am, 7 days a week

Email - info@onecomm.bm

               

Business


Phone

Main Business line - 441.700.7300

Email - businesssupport@onecomm.bm

 

Head Office, Payment Centre and Retail Locations


Administrative Offices

30 Victoria Street, 2nd Floor

Hamilton, HM12

Bermuda

Monday - Friday, 9:00am - 5:00pm

 

Payment & Service Centre

30 Victoria Street, Ground Floor

Hamilton, HM12

Bermuda

Monday - Friday, 8:30am - 5:00pm 

 

Hamilton

18 Church Street

Hamilton

Bermuda

Monday - Friday, 8:00am - 6:00pm

Saturday - 9:00am - 5:00pm

 

Southampton

Heron Bay Plaza

227 Middle Road

Southampton

Bermuda

Monday - Saturday, 9:00am - 6:00pm

 

St. George’s

36 Water Street

St. George’s

Bermuda

Monday - Friday, 9:00am - 5:00pm