What is the Trade-In Program?

One’s Trade-in Program allows you to trade in your old smartphone and receive a credit based on your smartphone model, and its condition.

You can only trade in your smartphone if you purchase a new phone under the NextOne Program.

The Trade-in credit will be applied in addition to the NextOne discount associated with your smartphone plan.

How do I trade in my smartphone?

  • To check your potential Trade-in value, select your Trade-in device from the list of eligible devices below.
  • Once you are ready to trade in your device, complete the steps outlined below.
  • Trade-in transactions can be completed at our Church St store. 
  • This offer is valid for existing customers and new One customers.

Trade-In Values

Select the device model of the Smartphone that you would like to trade in for an idea of the credit value available to you.

*Note: Final price will depend on the final diagnostic testing results, the cosmetic grade of the phone, along with the battery health.

Frequently Asked Questions

When I trade in my old smartphone, do I need to include the phone charger?

If your smartphone charger is in good condition, bring it with you to trade in for maximum credit.

Make sure to remove your SIM Card before you trade in your smartphone.

Can I trade in more than one smartphone at a time?

As your Trade-in credit must be applied to the purchase of a new smartphone on the NextOne Program, we can only accept one smartphone per Trade-in transaction. Please check the list of eligible handsets above.

Where and when can I trade in my smartphone?

Trade-ins can be completed at our Church Street retail store. You can trade in your old smartphone only while purchasing a new smartphone on the NextOne Program. New and existing customers are eligible.

How long does the trade-in estimate last?

The Trade-in estimate is valid until the end of the business day that it was issued.

Should you decide not to complete the Trade-in transaction within the day, a new estimate will be offered to you on the day when you decide to proceed with the transaction.

What smartphones are accepted for trade-in?

To view a list of eligible smartphones, please consult the list included in the drop-down above.

At this time, you can only trade in your smartphone but check back soon for updates on tablets and smartwatches.

Is it possible to receive cash rather than credit when I trade in my smartphone?

No, at this point in time, you can only get credit when you trade in your smartphone. This credit will be used together with the NextOne device discount when you activate a new line or when you upgrade your smartphone.

Once I have traded in my smartphone, is it possible to get it back?

All trade-ins are final. Once your device is accepted by the store, it cannot be returned to you under any circumstances.