Trade In to Trade Up
It’s time to upgrade to your new smartphone! Trade in your old smartphone and receive an additional credit to be applied to the purchase of a new phone on the Loyalty Program or as a credit towards your monthly bill.
What is the Trade-In Program?
One’s Trade-in Program allows you to trade in your old smartphone and receive a credit based on your smartphone model, and its condition.
If you choose to purchase a new smartphone on our Loyalty Program during your Trade-in transaction, the Trade-in credit will be applied in addition to the Loyalty discount associated with your smartphone plan. If you would prefer to trade in your smartphone without purchasing a new device, your Trade-in credit will be applied to your account in the form of a bill credit.
How do I trade in my smartphone?
- To check your potential Trade-in value, select your Trade-in device from the list of eligible devices below.
- Once you are ready to trade in your device, complete the steps outlined below.
- This offer is valid for existing customers and new One customers.
Select the device model of the Smartphone that you would like to trade in for an idea of the credit value available to you.
*Note: Final price will depend on the final diagnostic testing results, the cosmetic grade of the phone, along with the battery health.
Frequently Asked Questions
When I trade in my old smartphone, do I need to include the phone charger?
If your smartphone charger is in good condition, bring it with you to trade in for maximum credit.
Make sure to remove your SIM Card before you trade in your smartphone.
Can I trade in more than one smartphone at a time?
As your Trade-in credit must be applied to the purchase of a new smartphone on the NextOne Program or as a bill credit, we can only accept one smartphone per Trade-in transaction. Please check the list of eligible handsets above.
Where and when can I trade in my smartphone?
Trade-ins can be completed at our Church Street and Heron Bay retail stores. You can trade in your old smartphone while purchasing a new smartphone on the NextOne Program to receive an additional credit on top of the regular NextOne discount. If you’d prefer not to purchase a new device during your Trade-in transaction, you are eligible to apply your Trade-in credit to your account in the form of a bill credit. New and existing customers are eligible.
How long does the Trade-in estimate last?
The Trade-in estimate is valid until the end of the business day that it was issued.
Should you decide not to complete the Trade-in transaction within the day, a new estimate will be offered to you on the day when you decide to proceed with the transaction.
What smartphones are accepted for Trade-in?
To view a list of eligible smartphones, please consult the list included in the drop-down above.
At this time, you can only trade in your smartphone but check back soon for updates on tablets and smartwatches.
Is it possible to receive cash rather than credit when I trade in my smartphone?
No, at this point in time, you can only receive credit when you trade in your smartphone. This credit can be used together with the NextOne device discount when you activate a new line, or upgrade your smartphone, or it can be applied to your account in the form of a bill credit.
Once I have traded in my smartphone, is it possible to get it back?
All Trade-ins are final. Once your device is accepted by the store, it cannot be returned to you under any circumstances.
How do I transfer my data from my old phone to my new phone?
We understand that not everyone is comfortable relying on the cloud when it comes to backing up your iPhone. We want to make you feel comfortable with our trade-in process. If you’d prefer, you can purchase a new smartphone before you trade in your old phone and transfer your data directly from your old device to your new device, before completing the trade-in process.