5G Launch

We are proud to announce the launch of Bermuda’s first 5G mobile network.

The 5G network, launched November 2023, promises to revolutionize the mobile service experience in Bermuda, with internet access speeds up to 10x faster than the current 4G capabilities.

The first phase of ultra-fast 5G performance begins in Hamilton, and up to 75% of Island coverage is 5G ready. 5G performance will continue to expand throughout the Island in a phased approach based on capacity and traffic requirements.

Which Devices are Compatible with 5G?

5G services are initially accessible to Postpaid customers with iPhone models 12 and newer. This will allow us to ensure the highest quality of service for customers. 5G capable Samsung devices will become compatible with the 5G network in the first Quarter of 2024, coinciding with the launch of the new Flagship Samsung devices.

To check if your phone is 5G compatible:

Settings > Cellular > Cellular Data Options OR Settings > Mobile Data > Mobile Data Options.

If you see a 5G option, your device is 5G capable.

Activate 5G on Your Device

Activation:

Please follow the steps below to enable 5G on your device.

Settings > Mobile Data > Mobile Data Options > Voice & Data > Choose 5G Auto. (Please ensure VoLTE is also switched on)