More about FibreWire:

When will FibreWire Internet be ready for me to use?

The first phase of our FibreWire network installation has been completed. This has enabled FibreWire Internet speeds across the island. Residential customers subscribing to both Access and ISP with One Communications will have already received a free speed boost as follows:

4Mbps    

is now

FibreWire Lite  (5Mbps)

8Mbps

is now

FibreWire 20    (20Mbps)

10Mbps

is now

FibreWire 30    (30Mbps)

15Mbps

is now

FibreWire 50    (50Mbps)

25Mbps

is now

FibreWire 200  (200Mbps)

 

The second phase of the network upgrade will complete the rollout of the infrastructure. This work will entail brief service interruptions, to which customers will receive notifications.

 

Will there be any service interruptions while you finish the FibreWire project?

As we complete the second phase of our FibreWire project, an upgrade notification will be provided to you. Please anticipate a phone call and/or email indicating the timeframe of the brief service interruption. This will also be a great time to ensure your account details are up-to-date in our system. Our 24/7 Customer Care Centre is available at 700.7100 should you require assistance.

 

How do I know my speeds have been boosted?

The key to our automatic speed boost is to ensure your Internet Access and ISP services are on the same system. The easiest way to confirm this is by reviewing your latest bill. If you are receiving a single invoice for both of these internet services from One Communications, you will have received the automatic upgrade.

If you are receiving separate invoices, one for Internet Access and another for ISP, we encourage you to contact our 24/7 Customer Care Centre to group your services. This change will allow us to upgrade your internet service to FibreWire speeds, prepare you for our upcoming FibreWire TV experience, and simplify your billing.

 

Do I need to change my modems and routers to use FibreWire Internet?

A review of your account setup will allow us to confirm if a change to your equipment is required. The following scenarios will help you determine whether further assistance is required.

  1. If you are subscribing to both Internet Access and ISP with One Communications, and receive a single bill – no change in modem is required at this time.
  2. If you are subscribing to Internet Access and ISP with One Communications, and receive two separate invoices – please dial 700.7100 for assistance.
  3. If your subscription is split between One Communications and another internet provider – please dial 700.7100 to discuss your FibreWire Internet plan options and schedule an installation.

 

Will FibreWire Internet improve my TV service with you?

FibreWire is about to revolutionize the TV experience across Bermuda. More details will be released in the coming weeks.