Cancelling or Verifying an Alarm
Cancel/Verify Alarms gives you the opportunity to respond to alarm events directly and to communicate to a monitoring station (when Professional Monitoring is attached to your package) when the cause might be accidental or a real emergency.
Important: Cancel/Verify only appears when the panel has registered that sensors have been tripped and the system is in an alarm state. When Cancel/Verify has been activated, only logins with Master level permissions on the account have the ability to interact with it. Any login with a permission level less than Master cannot view or use the feature.
To cancel an alarm using the app:
- When the system is in alarm, log into the app.
- During the two minute countdown, quickly review video cameras or communicate with those at home.
- Press and hold Cancel Alarm until the alarm has been canceled.
- A confirmation screen pops up to let you know the signal has been canceled.
To verify an alarm using the app:
- When the system is in alarm, log into the app.
- During the two minute countdown, quickly review video cameras or communicate with those at home.
- Press and hold Verify Alarm until the alarm has been verified.
- A confirmation screen pops up to let you know the signal has been confirmed.