Mobile Coverage

One works diligently to ensure the best possible coverage on the island. Having said that, there may be pockets where coverage is not the best. Mobile providers around the world share the same challenge. If you experience poor signal or no signal, kindly note the number of bars you seen on your screen display and the locations where this occurs so we can best assist you when you call us at 700-7000. If the issue occurs only in specific locations then the issue is related to the location as opposed to your mobile device or SIM card.

No Signal or SOS Message on Screen Display

If you see this message at the top of your screen display, it could mean any of the following:
  1. Loss of connectivity to the network due to location
  2. Necessary refresh of your mobile profile on our network
  3. Damaged SIM card
  4. SIM card setting