One’s outside network equipment requires power so, if there is a Belco outage, this can impact power to our equipment which impacts your service.

If a vehicle has taken down lines or a pole, Belco has first access to repairs to ensure that the site is safe for our teams to repair our network.

During storm-related power outages, One makes the best effort to source power via generators to minimize the impact to our customers.

To check the status of your internet connection, click here to use our helpful My Connection tool.