All About Automatic Payments
How automatic payment works
Automatic payments are also known as autopay or autodebit. Funds are processed on the 15th monthly for the full account balance. You are welcome to pay prior to the 15th or pay your account in advance.
How do I sign up for automatic payment?
Your initial payment will be processed the following month on the 15th and on the 15th monthly thereafter. To ensure your account balance is current, you can make an immediate payment by clicking on Pay Bill in My Account, calling us at 700-7000 to use the automated payment system or visiting the Payment Centre or a Retail location to use the payment kiosk.
A. My Account
- If you have My Account (our online account management tool), you can add Auto Debit within minutes.
- Don’t have My Account? Register here.
1. Under Manage Billing, click Auto Debit
You will see your estimated monthly charges based on what your plan fees are. This does not include the Gov’t license fee or additional charges such as roaming or local overages.
2. Next, click “Sign Up for Auto Debit”
3. Enter your card details.
B. Call 700-7000 to speak with a friendly One representative
C. Visit us at the Payment Centre at 30 Victoria Street in Hamilton or one of our retail locations.