How often do I need to top up?

To keep your account active and avoid the risk of losing your phone number, top up within 90 days of your last top up.

How can I top up my prepaid account?

Our top up feature on

  • So convenient! Top up any prepaid account, no password needed. You can even add a greeting for the recipient!
  • Enter your name, the number you want to top up, a greeting (if you like), your email address (for your receipt) and your card information.
  • Click to top up now.
  • To navigate to the top up page:

1. Click Shop

2. Under Mobile, click Top Up Now


Top up from your prepaid mobile phone

  • Dial #8255 and choose option 2
  • Enter your card details and choose an amount

Payment/top up kiosks

  • Top up your account with a card or cash at any One retail location or at the Payment Centre, 30 Victoria St., Hamilton
  • Have either your account number or the mobile number handy.
  • Please note: Kiosks don’t accept $100 bills and can’t provide change.

Kiosk Locations

  • 30 Victoria St.. Hamilton-One main office
  • Church St. Retail store, Washington Mall
  • Heron Bay plaza, Southampton-CARD ONLY
  • The Money Shop, Water St., St. George’s-CARD ONLY
  • Pizza House, Shelley Bay Plaza, Hamilton Parish-CARD ONLY
  • Clocktower Mall, Dockyard, Sandy’s Parish-CARD ONLY

Automatic phone payment/top up system

Call 700-7000 and follow the prompts to make a payment/top up for your mobile account.
Please note: Your account must be active to use this feature.
 If your prepaid number is not active, call 700-7000 and follow the prompts to speak with a friendly One representative to top up your account and restore your service.