How are late fees calculated?

If the bill is unpaid by the due date, you will see a late fee on your next bill and on the following bills should any portion of the account balance remain unpaid.
A monthly late fee of 3% is charged on the outstanding balance or a minimum amount of $5 per month.
E.g. The past due amount is $137.50.  The late fee is $5.00. (3% of $137.50 is $4.13)

         The past due amount is $795.00. The late fee is $23.85. (3% of $795.00 is $23.85)

Click here to read our Terms of Service.

How can I avoid late fees?

Choose a payment method that posts to your account immediately and make payment by the due date on page 1 of your bill.
Making your payment close to the due date via a payment method that doesn’t post immediately (online banking, cheque sent via regular mail) puts you at risk for a late fee and service disruption if the balance remains unpaid. Online banking payments can take up to 3 business days to post to your One account.
PLEASE NOTE: If you make payment on the due date via a method that posts immediately to your account after 8pm, you will see a late fee on your next bill. No need to worry, because One will automatically credit that late fee. You will see the credit on the following month’s bill.
E.g. You pay the bill at 9pm on July 31. You will see a late fee on your August 1 bill and a credit on your September 1 bill.

Immediate Payment Posting Methods

  • My Account
  • Payment kiosk at the following locations:                                                                                                                                                                     Payment Centre 30 Victoria St.,Hamilton (both inside and outside of the building)                                                                                               Inside the Church St. store (Washington Mall)                                                                                                                                                                 Heron Bay Plaza, Southampton  CARD ONLY                                                                                                                                                                   The Money Shop, Water St., St. Georges.   CARD ONLY                                                                                                                                       Pizza House, Shelley Bay Plaza, Hamilton Parish   CARD ONLY                                                                                                                   Clocktower Mall, Dockyard, Sandys   CARD ONLY
  • Call us at 700-7000 to use the automated payment system. Your account must be active. If it isn’t active, please speak with a friendly One rep and advise them you would like to pay the balance and reactivate service.
  • Visit us at the Payment Centre, 30 Victoria St., Hamilton, Monday through Friday between 8:30 am-4:30 pm.