Late Fees and How to Avoid Them
How are late fees calculated?
If the bill is unpaid by the due date, you will see a late fee on your next bill and on the following bills should any portion of the account balance remain unpaid.
A monthly late fee of 1.5% is charged on the outstanding balance or a minimum amount of $5 per month.
E.g. The past due amount is $137.50. The late fee is $5.00. (1.5% of $137.50 is $2.06)
The past due amount is $795.00. The late fee is $11.93.
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How can I avoid late fees?
Choose a payment method that posts to your account immediately and make payment by the due date on page 1 of your bill.
Making your payment close to the due date via a payment method that doesn’t post immediately (online banking, cheque sent via regular mail) puts you at risk for a late fee and service disruption if the balance remains unpaid. Online banking payments can take up to 3 business days to post to your One account.
Immediate Payment Posting Methods
- My Account
- Payment kiosk at the Payment Centre at 30 Victoria St., Hamilton or any retail location
- Call us at 700-7000 to use the automated payment system. Your account must be active. If it isn’t active, please speak with a friendly One rep and advise them you would like to pay the balance and reactivate service.
- Visit us at the Payment Centre, 30 Victoria St., Hamilton, Monday through Friday between 8:30 am-5:00 pm.