How are late fees calculated?

If the bill is unpaid by the due date, you will see a late fee on your next bill and on the following bills should any portion of the account balance remain unpaid.
A monthly late fee of 1.5% is charged on the outstanding balance or a minimum amount of $5 per month.
E.g. The past due amount is $137.50.  The late fee is $5.00. (1.5% of $137.50 is $2.06)

The past due amount is $795.00. The late fee is $11.93.

Click here to read our Terms of Service.

How can I avoid late fees?

Choose a payment method that posts to your account immediately and make payment by the due date on page 1 of your bill.
Making your payment close to the due date via a payment method that doesn’t post immediately (online banking, cheque sent via regular mail) puts you at risk for a late fee and service disruption if the balance remains unpaid. Online banking payments can take up to 3 business days to post to your One account.

Immediate Payment Posting Methods

  1. My Account
  2. Payment kiosk at the Payment Centre at 30 Victoria St., Hamilton or any retail location
  3. Call us at 700-7000 to use the automated payment system. Your account must be active. If it isn’t active, please speak with a friendly One rep and advise them you would like to pay the balance and reactivate service.
  4. Visit us at the Payment Centre, 30 Victoria St., Hamilton, Monday through Friday between 8:30 am-5:00 pm.