How often do I need to top up?

To keep your account active and avoid the risk of losing your phone number, top up within 90 days of your last top up.

How can I top up my prepaid account?

Our top up feature on www.onecomm.bm

  • So convenient! Top up any prepaid account, no password needed. You can even add a greeting for the recipient!
  • Enter your name, the number you want to top up, a greeting (if you like), your email address (for your receipt) and your card information.
  • Click https://my.onecomm.bm/#/top-up to top up now.
  • To navigate to the top up page:

1. Click Shop

2. Under Mobile, click Top Up Now

 

Call *700# from your Mobile Phone

 

Top up from your prepaid mobile phone

  • Dial #8255 and choose option 2
  • Enter your card details and choose an amount

Payment/top up kiosks

  • Top up your account with a card or cash at a kiosk at the One retail store during business hours or at 30 Victoria St., Hamilton, 24/7.
  • Have either your account number or the mobile number handy.
  • Please note: Kiosks don’t accept $100 bills and can’t provide change.

Kiosk Locations

  • 30 Victoria St., Hamilton-One main office, 24/7
  • Church St. Retail store, Washington Mall-Mon.-Fri. 9:00 am-5:00 pm
  • Heron Bay plaza, Southampton-CARD ONLY
  • The Money Shop, Water St., St. George’s-CARD ONLY
  • Pizza House, Shelley Bay Plaza, Hamilton Parish-CARD ONLY
  • Audio Visual-CARD ONLY

Automatic phone payment/top up system

Call 700-7000 and press 1 to check your account balance and/or make a payment.
You will need your account number or 10-digit mobile number.
Please note: Your account must be active to use this feature.
 If your prepaid number is not active, call 700-7000 and follow the prompts to speak with a friendly One representative to top up your account and restore your service.

Partner Locations

Our Top-Up Vendors span the island. Please check with the vendor directly for their modified business hours.

Top-Up Only

  • BIU Hamilton Gas Station
  • Fitzies Variety
  • H & M Esso Hamilton
  • People’s Pharmacy
  • People’s Pharmacy (Hospital)
  • Point Convenience Mart
  • The Money Shop (Court Street)
  • Tools & Equipment
  • Bermuda Financial Network (Money Shop) – Court Street
  • Yardie Kitchen & Variety
  • Empire Grocery
  • Van Buren Marine Station
  • Crawl Hill Esso
  • Causeway Service Station
  • Bermuda Financial Network (Money Shop) -King’s Square
  • Cousins Variety
  • Somers Supermart
  • Dowling’s Service Station
  • St. George’s Esso
  • St. David’s Variety
  • Collector’s Hill Apothecary
  • Paget Pharmacy
  • Warwick Pharmacy
  • Port Royal Gas Station
  • Bargain Hunters
  • Caesar’s Pharmacy
  • Somerset Pharmacy
  • Pier 41 Dockshop
  • Dockyard Pharmacy
  • Somerset Bridge Service Station

Top-Up & SimCard

  • iRepair

Top-Up & Grab N Go

  • Hamilton Pharmacy
  • Clarendon Pharmacy
  • Woodbourne Chemist
  • St. John’s Road Service Station
  • Phoenix Centre
  • Terceira’s North Shore

Top-Up, Grab N Go & SimCard

  • Audio Visual
  • East Broadway Service Station
  • Audio Visual (Somerset)
  • Warwick  Gas Station
  • The Hub